Privacy Policy — 786up

Introduction

This Privacy Policy ("Policy") describes how 786up ("Platform", "we", "us", "our"), operating at https://786up.cam, collects, uses, stores, discloses and protects personal data belonging to users ("User", "you", "your") who access or interact with the 786up website and its associated services.

786up is an English-language online gambling and sports betting platform designed to serve users including those based in Pakistan. By registering an account, making a deposit, placing a bet or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

This Policy should be read alongside the 786up Terms & Conditions, which govern the legal relationship between you and the Platform more broadly. Where a conflict exists between this Policy and the Terms & Conditions, the Terms & Conditions shall prevail unless otherwise stated.

Definitions

For the purposes of this Privacy Policy, the following terms carry the meanings defined below:

Personal Data We Collect

786up collects the following categories of Personal Data, depending on how you interact with the Platform:

3.1 Registration & Account Data

• Full legal name, date of birth and gender.
• Email address and, where provided, mobile number.
• Username and encrypted password.
• Country and city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar).
• Preferred language (English; Urdu support availability may be noted as a preference).

3.2 Identity Verification (KYC) Data

• Government-issued identity documents: Pakistani CNIC (both sides) or valid passport data page.
• Proof of current residential address (utility bill, bank statement or official correspondence).
• Selfie photographs or liveness-check video for biometric matching.
• Source-of-funds documentation where requested for AML compliance.

3.3 Financial Transaction Data

• Deposit and withdrawal transaction records, including amounts (in PKR or other supported currencies), dates and methods used.
• Payment method identifiers — for example, references associated with Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank, Bank Alfalah or cryptocurrency wallet addresses. These are familiar local payment references for Pakistani users; 786up does not claim endorsement from any of these providers.
• Transaction history for AML monitoring and dispute resolution purposes.

3.4 Betting & Gaming Activity Data

• Bets placed, markets accessed, games played, wagering amounts and win/loss records.
• Responsible gambling tool settings, including deposit limits, time limits, loss limits and self-exclusion status.
• Session duration and time-of-activity records.

3.5 Technical & Device Data

• IP address, device type, operating system and browser version.
• Geolocation data (country and region level).
• Platform interaction logs, page visit sequences and feature-usage analytics.
• Cookie identifiers and similar tracking technology outputs.

3.6 Communications Data

• Support ticket and live chat transcripts.
• Email correspondence between you and the 786up support team.
• Feedback, survey responses and complaint records.

How We Collect Your Data

786up collects Personal Data through the following means:

• Directly from you — when you register an account, complete KYC verification, make deposits or withdrawals, place bets, contact support or fill out any form on the Platform.
• Automatically — through cookies, web beacons, server logs and similar technologies as you browse and interact with the Platform.
• From third parties — including identity verification service providers, payment processors, fraud-detection services and data analytics partners acting as Data Processors on our behalf.
• From publicly available sources — where necessary for KYC or AML purposes, cross-referencing publicly available identity or sanctions databases.

Data Processing & Purpose

786up processes your Personal Data solely for the following stated purposes:

786up does not use Personal Data for unsolicited third-party marketing, nor does it sell Personal Data to any external party for commercial purposes.

Legal Basis for Processing

786up processes Personal Data on one or more of the following legal bases, as applicable to the processing activity in question:

• Contractual Necessity: Processing required to perform the contract between you and 786up — including account operation, payment processing and delivery of betting and casino services.
• Legal Obligation: Processing necessary to comply with applicable legal requirements, including KYC verification, AML monitoring, record-keeping and reporting obligations.
• Legitimate Interests: Processing necessary for 786up's legitimate business interests, including platform security, fraud detection, responsible gambling monitoring and improving service quality — where those interests are not overridden by your rights and interests.
• Consent: Where we rely on your consent for optional data uses (such as certain analytics cookies), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Data Sharing & Disclosure

786up does not sell, rent or trade Personal Data. We may share your data with the following categories of third parties, strictly as necessary and subject to appropriate data protection safeguards:

7.1 Service Providers (Data Processors)

Third-party vendors engaged to support Platform operations, including KYC/identity verification providers, payment processors, cloud hosting providers, fraud detection services, customer support platforms and analytics tools. All processors are bound by data processing agreements and may not use your data for independent purposes.

7.2 Regulatory and Legal Authorities

Where required by applicable law, court order, regulatory directive or to investigate fraud, money laundering or other prohibited conduct, 786up may disclose Personal Data to relevant authorities. We will endeavour to notify you of such disclosures where legally permissible.

7.3 Business Transfers

In the event of a merger, acquisition, restructuring or sale of assets, Personal Data may be transferred to a successor entity. Affected users will be notified in advance where reasonably practicable, and data will remain subject to equivalent privacy protections.

Data Retention

786up retains Personal Data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory or contractual obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of the account relationship and for a reasonable period thereafter to handle post-closure queries and disputes.
• KYC Documentation: Retained for the period required by applicable AML and identity verification regulations, typically a minimum of five (5) years following the end of the business relationship.
• Transaction Records: Retained for a minimum of five (5) years for AML compliance and audit purposes.
• Support Communications: Retained for a reasonable period sufficient to resolve disputes and improve service quality.
• Technical Logs: Retained for a shorter period consistent with security monitoring needs, subject to applicable legal requirements.

Upon expiry of the applicable retention period, Personal Data will be securely deleted or anonymised in a manner that prevents reconstruction.

Cookies & Tracking Technologies

786up uses cookies and similar technologies (including web beacons and local storage) to operate the Platform effectively, remember user preferences, maintain session security and analyse usage patterns. By continuing to use the Platform, you consent to the use of cookies in accordance with this Policy.

You may manage cookie preferences through your browser settings. Note that disabling essential cookies may affect Platform functionality.

Data Security

786up implements appropriate technical and organisational security measures to protect Personal Data against unauthorised access, alteration, disclosure, destruction or accidental loss. These measures include:

• HTTPS/TLS Encryption: All data in transit between your device and the Platform is encrypted using industry-standard TLS/SSL protocols. The padlock icon in your browser confirms this protection is active.
• Password Security: Passwords are stored in hashed and salted form. 786up staff cannot view your password in plain text.
• Access Controls: Personal Data is accessible only to authorised personnel with a legitimate business need. Access is logged and audited.
• Secure KYC Portal: Identity documents are submitted exclusively through the Platform's dedicated HTTPS verification flow, not via email or unsecured channels.
• Fraud Monitoring: Automated and manual systems monitor for unusual account activity, suspicious transactions and unauthorised login attempts.

Notwithstanding these measures, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. 786up will notify affected users and relevant authorities promptly in the event of a confirmed data breach that poses a risk to personal rights and freedoms, in accordance with applicable notification obligations.

Your Rights

Subject to applicable law and the limitations set out in this Policy, you have the following rights in relation to your Personal Data held by 786up:

To exercise any of these rights, please contact the 786up support team via the email address in Section 16 of this Policy. We will respond to verified requests within a reasonable timeframe. Identity verification may be required before requests are processed.

Minors & Age Policy

786up is strictly for adults. The Platform does not knowingly collect Personal Data from individuals under the age of 18, or under the higher minimum age required by the operator's license jurisdiction. Access to the Platform by minors is prohibited.

Age verification is conducted as part of the KYC process. Users who cannot provide satisfactory proof of age will have their accounts suspended and any associated funds frozen pending investigation.

Cross-Border Data Transfers

As an internationally operating Platform, 786up may transfer Personal Data to servers or processors located outside of Pakistan or your country of residence. Such transfers may occur when we engage third-party service providers (e.g., KYC processors, cloud hosting providers) operating in other jurisdictions.

Where Personal Data is transferred internationally, 786up ensures that appropriate safeguards are in place to maintain protection standards equivalent to those applied within the Platform's primary operating jurisdiction. These safeguards may include standard contractual clauses, data processing agreements and equivalent transfer mechanisms.

By using the Platform, you acknowledge and consent to cross-border transfers of your Personal Data where necessary for the provision of Services, subject to the protections described in this Policy.

Third-Party Services & Links

The 786up Platform may contain references to, or be integrated with, third-party services including payment processors, game technology providers and analytics tools. This Privacy Policy applies only to data processed directly by 786up. 786up is not responsible for the privacy practices of third-party services accessed through or in connection with the Platform.

Payment method names referenced on the Platform — including Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah — are familiar contextual references for Pakistani users only. Data shared with payment processors in connection with transactions is governed by those processors' own privacy policies. 786up does not claim endorsement or data-processing authority from or over these providers.

Users are encouraged to review the privacy policies of any third-party service with which they interact in connection with Platform use.

Policy Amendments

786up reserves the right to update, modify or replace this Privacy Policy at any time. Where changes are material, we will endeavour to provide reasonable notice via a prominent Platform notification or email to registered users prior to the changes taking effect.

The "Last Updated" date at the top of this Policy reflects when the most recent revision was made. Your continued use of the Platform following any update constitutes your acceptance of the revised Policy. If you do not agree with a material change, you must cease using the Platform and may request account closure by contacting the support team.

We recommend reviewing this Privacy Policy periodically to stay informed about how 786up handles your Personal Data.

Contact Us

For any questions, concerns, data subject access requests or complaints related to this Privacy Policy or the way 786up handles your Personal Data, please contact us through the following channel:

For general account support, please use the in-platform Live Chat function available whilst logged in to your 786up account.